Tag: dynamics crm call center

  • Dynamics CRM Call Center: Front-End and Customer Service

    Dynamics CRM Call Center: Front-End and Customer Service

    CRM stands for Customer Relationship Management. Dynamics CRM call center refers to an environment of technologies to manage interactions and relationships for call center agents with customers. CRM involves collecting and analyzing customer data to gain insight into their behaviors, preferences, and history with the company.  Dynamics CRM Call Center Dynamics CRM, now known as…